Privacy Policy

Effective date: March 2026

Zivo.lk (“Zivo”, “we”, “our”, or “us”) operates a Sri Lankan digital marketplace through our website and mobile application. We are committed to protecting your privacy and handling your information responsibly.

1. Overview

Zivo mobile application is a WebView-based application that displays and interacts with content from https://zivo.lk. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.

2. Information We Collect

2.1 Account and Authentication Data

We use Google Sign-In for secure authentication. When you sign in, we may collect your name, email address, and secure OAuth-related authentication data required to maintain your session. We do not collect, access, or store your Google password.

2.2 Contact Information

We may collect your mobile phone number to support communication between buyers and sellers on the platform.

2.3 User Content

We collect content you choose to provide, such as listings, titles, descriptions, prices, uploaded images, profile details, and messages sent through the chat system. Certain listing details and profile-related information may be visible to other users as part of the marketplace functionality.

2.4 Gallery and Media Access

Our mobile application may request permission to access your device gallery only when you choose to upload images. This permission is used solely for selecting and uploading images to your listings. We do not access your media in the background.

2.5 Chat and Communication Data

To operate our buyer-seller messaging features, we may store chat messages, timestamps, and related user identifiers. This helps us deliver messages reliably, maintain service functionality, and improve security monitoring.

2.6 Automatically Collected Technical Data

• IP address
• Browser type and device information
• Operating system details
• Usage information such as pages visited and interactions

3. How We Use Information

• To create and maintain user accounts
• To operate the marketplace and its features
• To enable buyer-seller communication
• To support listing creation and image uploads
• To improve performance, reliability, and user experience
• To prevent fraud, abuse, and unauthorized activity
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or rent personal information. We may disclose information only when necessary to operate our services, comply with applicable law, enforce our platform rules, or protect the rights, safety, and security of users or the platform.

5. Data Security

We use reasonable technical and organizational safeguards, including HTTPS encryption, secure session handling, and protection against common web vulnerabilities. Although we work to protect your information, no method of transmission or storage is completely secure.

6. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain security, resolve disputes, enforce our terms, and comply with legal obligations.

7. Your Rights

You may request access to your information, ask us to correct inaccurate details, or request deletion of your account and associated personal data, subject to any legal or operational requirements.

8. Children’s Privacy

Zivo is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Third-Party Services

We use third-party services such as Google Sign-In for authentication. Those services may have their own privacy practices and policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at zivomarketplace@gmail.com.

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